Micro Response has successfully project managed, implemented and completed both large and small Australia wide and statewide rollouts and migrations. These projects include Microsoft NT, Exchange, Citrix, Novell, and Macintosh servers and workgroups.



Use our extensive experience to get your whole office connected cost effectively, quickly and reliably. Ensure your mail always gets through and your internet based systems operate reliably.

Too busy to look after your own computers?

Don't want to waste the time of a valuable staff member in supporting other users with computer problems?

Not enough work to justify employing a permanent computer support engineer?

Why not consider a part time engineer from Micro Response to visit on a regular basis and ensure your systems are kept up and running at maximum resource efficiency the whole time.

Typical software support activities include:

	Resolving application or network difficulties, from basic to advanced levels
	Routine network administration support
	Second level or backup support for internal support groups
	Optimising performance of applications and systems
	Microsoft NT, Novell, Citrix, Linux and Macintosh administration, upgrades, troubleshooting, migrations and rollouts.

Our services include, but are not limited to:

	Business analysis (relating your business strategy to be in line with your IT strategy plan by understanding your business, and business requirements)
	Advice on technology requirements to support important decisions
	Upgrade options
	Implementation planning
	Project management
	Network design and analysis
	MQ series messaging support and administration

Micro Response is committed to do whatever it takes to satisfy our client's requirements. To meet this commitment we have brought together a team dedicated to responding to our clients' maintenance and support needs.

Severity One Response
For mission critical applications - file server failure, LAN/WAN disruptions etc.

Risk reduction for your IT infrastructure. An engineer will be on your site within a minimum of four hours of your call for assistance. Our typical response times are one to two hours.

For time critical circumstances a Severity One Crisis Response agreement is available. This will involve immediate telephone assistance followed by ASAP engineer arrival.

Standard Response Level 2
For general cost effective IT support requirements - Desktop problems, application failures etc.

An engineer will be on your site within 8 hours of your call for assistance

Standard Response Level 3
Regular routine maintenance visits for non-urgent requests - upgrades, after hours visits, project work etc.

An engineer will be on your site within 16 hours of your call for assistance

The Response levels are structured to provide services within 30 kilometres of state capital city centres. Especially structured plans may be prepared for individual circumstances beyond this distance if required.

Micro Response is an authorised supplier of IBM, Apple, Toshiba, Hewlett Packard, Compaq and clone PC's. In addition we are an IBM business partner and also an authorised supplier of Intel, Novell, Cisco, Citrix, Sun and Microsoft products.